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iTRACX - RESPONSE AND ASSET TRACKING SOFTWARE
iTRACX is a software application for companies and organisation of all sizes wishing to track all their IT related assets/ equipment profile and manage their complete service history in a web based environment. The system is CFML based and uses MySQL database as a back end.
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iTRACX provides an integrated asset registry, trouble-ticket management, work order tracking, warranty tracking, spare parts inventory management software solution.
iTRACX ...
- Is the complete helpdesk and maintenance management solution
- Create customer and user groups
- Tracks complete asset database
- Tracks asset warranties and service history
- Tracks spare parts inventory and costs
- Tracks customer service requests
- Allows work order creation form customer service requests
- Provides an extensive equipment history
- Provides extensive audit trail
- Provides extensive reporting system
- E-mails reminders of pending or incomplete work orders
- Multiple security user levels (Manager, Supervisor, Tech. Support & Vendors)
- Runs on intranet/extranet
- User friendly
Benefits of iTRACX include, being able to track all assets by site regardless of where in the world site's are located. iTRACX tracks asset breakdowns as well as asset warranties and any replacement parts used. iTRACX users can request maintenance and, if required, have their request authorized by a supervisor, in addition to an automatic emailing of the user when the maintenance is completed. The software also incorporates a complete audit trail and complete historical records of all maintenance, breakdown and warranty covered activities carried out on equipment.
iTRACX has various administration settings which allow companies to switch on and off sections of the system, depending on their requirements entire modules can be switched on or off. The system has multiple levels of security, allowing different system access settings for various user groups
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